1. Acceptance of Terms

These Terms and Conditions (“Agreement”) govern your use of the Lil Leighs Biltong website (“Site”), operated by Lil Leighs Biltong (“Company,” “we,” “us,” or “our”). By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please refrain from using the Site.

2. Product Orders and Processing

2.1. Lil Leighs Biltong offers products that are made to order, ensuring freshness and quality. Please note that there is a processing period of 4 to 7 days from the date of order placement to allow for the preparation and packaging of your products.

2.2. Orders are generally initiated through the Site, where customers can enquire about products. Final orders are confirmed and processed through email correspondence between the customer and Lil Leighs Biltong. 

2.3. The availability of products is subject to change. In the event that a product becomes unavailable after an order has been confirmed, Lil Leighs Biltong will promptly notify you and offer alternatives or a refund.

3. Cancellations and Refunds

3.1. Order cancellations must be requested within 24 hours of order placement. Cancellation requests can be sent to the email address provided in the order confirmation.

3.2. Refunds for canceled orders will be processed within a reasonable timeframe. Refunds will be issued using the same payment method used for the original order.

3.3. Once an order has entered the processing period (4 to 7 days), cancellations are no longer possible. Refunds for such cases will be considered on a case-by-case basis.

4. Privacy and Data Protection

4.1. Your privacy is important to us. Lil Leighs Biltong collects and processes personal information in accordance with our Privacy Policy, which can be found on the Site.

5. Limitation of Liability

5.1. Lil Leighs Biltong shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Site or the products.

5.2. Lil Leighs Biltong’s total liability for any claims arising from the use of the Site or the products shall not exceed the total amount paid by you for the relevant order.

6. Governing Law and Jurisdiction

6.1. This Agreement shall be governed by and construed in accordance with the laws of South Africa.

6.2. Any disputes arising from or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.

7. Changes to Terms and Conditions

7.1. Lil Leighs Biltong reserves the right to modify or amend these terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site after changes have been made constitutes acceptance of the revised terms.

8. Contact Information

For any inquiries, concerns, or feedback regarding these terms or Lil Leighs Biltong’s products and services, please contact us at lil.leighs.biltong@gmail.com.

By using the Lil Leighs Biltong Site, you agree to abide by these terms and conditions. Thank you for choosing Lil Leighs Biltong for your food needs.

Last updated: 13/08/2023